11:30am – 12.00pm: An Outstanding Mindset – The difference that makes the difference
Jermaine Harris, Inspirational Speaker and Empowerment Trainer for the Care Sector
Jermaine uses a blend of psychology, ‘The FISH philosophy’, fun and his personal experience as a relative of a Hallmark resident to empower the team. In a thoroughly enjoyable and interactive session he covers a range of topics that increase morale, productivity wellbeing and more. The session has an emphasis on feeling happy, motivated, reducing stress and increasing resilience. It is training that makes a real difference to both the individual and team as a whole. The training achieved a 97% “outstanding” feedback rating across the care sector.