12.45pm – 1.15pm: The growing importance of self-awareness
Ed Watkinson, Residential & Inspection Specialist, Quality Compliance Systems Ltd
The talk will focus on the increasing importance of auditing, governance, sharing information, self-awareness and providing robust evidence to the regulator on the quality of the service being provided. It will relate to the new Key Lines of Enquiry, reduced CQC resources and their reliance on receiving information being provided about quality prior to a site visit, and the impact of the Provider Information Collection. The presentation will also show how technology can help and that the provision of evidence doesn’t necessarily need to be a burden and extra work, but how it can be fitted in amongst the daily activities of running the service.