11.30am – 12.00pm: How do you grade your service? Can you evidence six star provision?
Senga Currie, Head of Care Development (Scotland), QCS
Most providers deliver a great service however, their gradings are heavily influenced on what is seen on the day, and what is recorded. Some individuals are better than others at organising and evidencing what occurs in day to day life. This seminar will help providers maximise their quality assurance process, give examples of how to demonstrate continuous improvement resulting in better outcomes for the users and demonstrating not just compliance but excellence to the regulator.