10.30am – 11.00am: TBC

Dr. Donald Macaskill, CEO, Scottish Care

11.30am – 12.00pm: How do you grade your service? Can you evidence six star provision? 

Senga Currie, Head of Care Development (Scotland), QCS

Most providers deliver a great service however, their gradings are heavily influenced on what is seen on the day, and what is recorded. Some individuals are better than others at organising and evidencing what occurs in day to day life. This seminar will help providers maximise their quality assurance process, give examples of how to demonstrate continuous improvement resulting in better outcomes for the users and demonstrating not just compliance but excellence to the regulator.

12.45pm – 1.15pm: Advanced Care Planning for Dementia

Gayle Henry, Learning & Development Officer, Dementia Service Development Centre (DSDC) University of Stirling

Advance Care Planning can be an open and honest conversation with a trusted individual or professional or completing ACP documents.  Documentation is preferred, it encourages open conversation and information sharing, reducing ambiguity and more likely to be followed.  Documenting expectations reduces carer burden, family stress and guilt by having input from the individual also offering opportunities to resolve interpersonal differences contributing to a comfortable end of life experience.

2.00pm – 2.30pm: From Compliance to Collaboration

Linda Kemp, Service Manager – Adult services, Care Inspectorate

Working in partnership with Scotland’s care providers to drive improvement.  The Care Inspectorate’s new quality frameworks promote self-evaluation and focus on the outcomes for people who use care services. Informed by the Health and Social Care Standards, the right to dignity and respect are central to the methodology.